https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • MSP 501 Rankings
    • NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Channel Futures 20: Top Tech Providers
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • MSP 501 Rankings
    • NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Channel Futures 20: Top Tech Providers
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Strategy


Kaseya

Kaseya CEO Fred Voccola: Upgraded RMM Solution Is Best in Market by a Long Shot

  • Written by Kris Blackmon
  • January 24, 2018
It bolsters integration capabilities to help service techs.

Kaseya’s remote monitoring and management (RMM) platform has gotten an upgrade. VSA 9.5 is focused on security, cloud storage and enhanced management capabilities, but Fred Voccola, Kaseya CEO, told Channel Futures the “super-cool” features are geared toward easing the burden on support technicians.

Kaseya is highlighting the updated RMM’s more robust integration between its professional services automation (PSA) product and its business management solution (BMS). Voccola says that the new integration capabilities are a “light-year step forward,” leveraging features like automatic ticket de-duplication, ticket closing and ticket re-opening.

The enhanced features are guided by feedback from partners, the company said in a statement. Kaseya’s chief product officer, Mike Puglia, says that VSA delivers on Kaseya’s promise to MSPs to provide an RMM solution that evolves alongside customers and improves the overall experience of its IT Complete suite.

“Mike’s team is staffed with ex-MSP people,” Voccola told us. “Mike’s is a very practical, very humble, and very customer-centric product group. We’re so active with our advisory councils, making sure that we’re not just sitting in an ivory tower conjuring crazy ideas.”

The update is designed to increase the efficiency of support technicians so MSPs can devote more resources to creating bigger margins. For example, VSA 9.5 provides integration of Kaseya Policy Management with its Kaseya Cloud Backup (KCB) solution, with automated backup processes that it says frees up time for techs to focus on high-margin activities.  

“This is really about making sure that the technician experience is world class,” said Voccola. “It’s all about how do we enable a technician through automation and ease of use to be able to support more revenue. This is going to be a doozy there.”

Nathan Hable, NOC manager at BlueRock Technologies, told Channel Futures that the updated VSA lets him integrate his chosen vendors like Warranty Master and Webroot into Kaseya’s Technology Alliance Partners (TAP) platform. Even vendors that may not have a direct reseller agreement with Kaseya can design plugins through the TAP API so their products can be managed through VSA.

Hable says that Kaseya’s release of TAP integration competencies “sets the stage” for MSPs to be able to manage multiple products through a single pane of glass, a critical component for service providers’ growth.

VSA 9.5 also supports native remote Microsoft PowerShell scripting capabilities in Kaseya’s Live Connect helpdesk and enhanced file management that enables technicians to remotely upload or download multiple files and whole directories from a single interface.

Who Will Dominate the Market in 2018?

The RMM and PSA market is a crowded one, with a lot of consolidation and new competition causing fluid power dynamics with software providers that are geared toward the MSP market. Voccola says that the providers with a robust platform and enough resources to devote to R&D will be the ones that survive.

“Whoever has a strong balance sheet and access to capital will thrive, and those that don’t will struggle because the world changes relatively quickly, and the ability to make pivots requires big financial investments,” he says. “That flexibility is what MSPs demand. You’ve seen that with Kaseya, you’ve seen it with Datto and Autotask, and also with SolarWinds.”

Hable and BlueRock are betting that Kaseya, which is floating rumors of at least two big acquisitions this year, will be able to provide the cutting-edge technology the MSP needs to be two steps ahead of its competitors. Several years ago, BlueRock made an adjustment to dedicate resources to build out its NOC with more granular use of Kaseya’s monitoring and alerting capabilities. It also increasingly leveraged Kaseya’s Agent Procedures to automate tasks such as application deployment and proactive maintenance on its endpoints.  

“This initiative completely changed our service capability,” said Hable. “The load on our service desk dropped dramatically, and the number of preventable incidents that they have to address is now near zero.”

As for Voccola, he’s confident in Kaseya’s ability to keep its place among the industry leaders, in large part because it has the resources needed to throw at acquiring or developing new technology.

“I hope this doesn’t sound arrogant–I don’t mean it that way. But we’re clearly the market leader and the best RMM platform in the market by a long shot,” he says. “We take a lot of pride in that because we invest a ridiculous amount of money in it. With the amount of money we invest in it, we’d better be. Otherwise, I’ll be fired.”

 

Tags: Agents Cloud Service Providers MSPs VARs/SIs Strategy Technologies

Most Recent


  • Making Waves
    7 Channel People Making Waves This Week at TD Synnex, Veeam, Kaseya, Zendesk, More
    Microsoft has discovered malicious activity by a state-sponsored threat actor based in China.
  • Businessman reading cloud computing news
    Cloud Computing News: VMware, Celigo, Google Cloud, AWS Dominate the Week
    Find out what the vendors are up to this week and how partners are impacted.
  • OffSec Partners Get Expanded Global Partner Program
    The expanded partner program includes three new partner types.
  • Tech investments
    3 Ways Businesses Can Optimize Their Tech Investments
    Help customers start small, minimize risk and demonstrate business value in a condensed time frame.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Virtual Desktop
    6 Enhancements to Microsoft’s WVD, Plus a New Name: Azure Virtual Desktop
  • Cloud computing concept
    Cloud Computing Adoption Isn’t Slowing — Need to Convince Clients?
  • CF Top Gun 51 with new logo
    2021 Top Gun 51 Nominations Are Open — Apply Now!
  • USB drive
    A Coup and a Theft: Why MSPs Can’t Let Clients Get Lax About USB Security

Upcoming Events

View all

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Channel Partners Conference & Expo

March 11, 2024 - March 14, 2024

Galleries

View all

7 Channel People Making Waves This Week at TD Synnex, Veeam, Kaseya, Zendesk, More

June 2, 2023

Cloud Computing News: VMware, Celigo, Google Cloud, AWS Dominate the Week

June 2, 2023

Channel People on the Move: HPE, Lumen, Sophos, TD Synnex, AireSpring, More

June 1, 2023

Industry Perspectives

View all

Dell Technologies World: Dell Apex Expanded Across On-Premises, Cloud and Edge

May 22, 2023

Identity Is Increasingly Valuable – and Targeted

May 18, 2023

Gaining a Competitive Advantage through AV Managed Services

May 10, 2023

Webinars

View all

From Problem to Profit: Mastering the Science of Selling Using Business Outcomes

May 9, 2023

Meet the 2023 Channel Futures Channel Influencers

April 13, 2023

DE&I Dialogue: How the Right DE&I Initiatives Can Propel Your Business

April 5, 2023

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Coffee with Craig and James Episode No. 123: MartinWolf M&A Advisors, CP Expo Preview

UScellular Takes On Rivals with Partner Program Simplicity

April 21, 2023

OpenText Simplifying Deal Registration, Doubling Down on MDF

April 21, 2023

Everything-as-a-Service: CloudBlue Touts Critical Customer Transition

April 18, 2023

Twitter

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X