India’s Managed Services Market: A Surprising Trend
At first glance, the latest research about India’s managed services market growth is hardly surprising. Springboard Research claims spending on IT managed services in India will top US$3.8 billion in 2013, up from US$1.6 billion in 2009. That’s an impressive 22.9 percent compound annual growth rate. But the report’s really interesting twist involves the banking vertical.
In terms of adoption among verticals, the report found:
“Banking, Financial Services and Insurance (BFSI) organizations remain the largest contributors to the managed IT services market with a share of 28.2 percent, followed by the Manufacturing and Government verticals.”
I wonder: Is the situation similar in the U.S.? Generally speaking I doubt it. But perhaps I’m wrong. U.S.-based MSPs such as HEIT have successfully targeted the banking and financial services verticals. And Springboard Research also points out a clear distinction between (A) IT managed services vs. (B) strategic outsourcing engagements.
Generally speaking, it sounds like India businesses are leveraging IT managed services providers for everyday tasks (PC and server maintenance, network maintenance, and managed application services) rather than complete IT team outsourcing.
No doubt, U.S.-based MSP software companies are eying India. Kaseya has signed a long-term deal with Tata. And companies such as MSPOne have promoted Level Platforms and Autotask in India. But I must concede, I didn’t think there was such a big opportunity for MSPs within India’s financial services sector.
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Joe, this is a very interesting perspective and research. I’m certain that you will find the India based managed services in the BFSI space related to the Fortune 500 and other global companies. If you went to a CEO your community bank or credit union (overwhelming majority of FI’s in US) and asked them when they plan to outsource to India, you would receive a very odd, WHAT ARE YOU TALKING ABOUT? The Federal regulators also want to see the additional due diligence on non-US based operations, which is more work for the end customer. Now, that doesn’t mean that US based MSPs amp; VARs aren’t surreptitiously opening offices in East Asia or outsourcing operations to Zenith Infotech and others, gaining margin but not passing the discount to the client, just discounted service. The bankers that have found out about this are very P.O.’d to put it lightly. Mainly, the MSPs aren’t being open amp; honest. It has been a great opportunity for HEIT. We switched 18 banks over to HEIT from our #1 competitor that outsourced their managed services to India. Guess how many banks or credit unions left HEIT? 100% retention baby! We talk with a lot of people in the industry, and we’ve only been able to find that level of service and performance in the great United States of America. 🙂
We have nothing against the India and other non-US providers, and we welcome the competition on a global scale. They have their niche in the MSP market as do the US based MSPs.
Dan: Thanks for your insights. I hope last week’s banker conference treated you well. Generally speaking, I think the India research focused on India-based banks and India-based financial organizations working with local MSPs. But no doubt, I realize plenty of US financial services firms consider international outsourcing deals. Congrats on your 100% retention. That’s an impressive metric/stat.
-jp
Hi JP,
The article is a very nice read. Thanks for this.
I am doing an independent research on MSPs. Can you help me with this by giving a ball-park figure on number of Fortune 500 companies having managed services in India? This will be of great help.
-VP
Hi Vishal: Sorry but I don’t have the info you request.-jp
can I have the names of players in managed services market in india?
Arghya: I have a few individual sources in India. If you’d like to discuss my email address is joe [at] NineLivesMediaInc [dot] com.
-jp