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 Channel Futures

Strategy


Digital Parallels Embraces Zenoss for Managed Services

  • Written by John Moore 1
  • May 25, 2010
Zenoss, maker of open source monitoring software, has added another managed services adopter: Digital Parallels, a master MSP in the United Kingdom.

Zenoss, maker of open source monitoring software, has added another managed services adopter: Digital Parallels, a master MSP in the United Kingdom. Although most MSPmentor 100 companies seem to be using traditional closed-source software, there are niches where open source alternatives are gaining momentum. Here’s a closer look at Zenoss and open source in the MSP ecosystem.

Accenture, CSC, and Verizon have been previously cited as service provider customers. While those names have enterprise connotations, Zenoss’ latest provider is looking to take the monitoring technology to smaller customers.

Neil Harris, business development director at Digital Parallels, said the company pursues a customer base Zenoss wouldn’t ordinarily attack: organizations with fewer than 250 servers. “We pick up on those sorts of customers,” he said.

Specifically, Digital Parallels employs Zenoss as the software behind its Prophet managed remote monitoring solution. The agentless monitoring-as-a-service offering includes asset discovery/inventory, availability and performance monitoring among other features, according to the company. Digital Parallels services are sold through channel partners.

Harris said Digital Parallels aims to take on BMC with a less expensive solution. The company’s Web site claims its Zenoss approach will trim 50 percent off a customer’s monitoring bill compared with BMC, CA, HP and IBM.

Here’s where the small-customer angle comes in. Harris said larger enterprises deploying a product from vendors such as BMC tend to look at service management, not just monitoring.

“A big corporation doesn’t just use Patrol [BMC’s monitoring and management product, now a part of BMC ProactiveNet Performance Management] in isolation,” he said.

On the other hand, a smaller business may not need to use a full product suite. Just monitoring the uptime of servers and devices may suffice.

“That is more the play for us,” Harris explained.

It seems like a good deal all the way round. Zenoss expands its market reach downward, while Digital Parallels and its partners cultivate a lower-cost monitoring service.

Zenoss certainly isn’t the only open source software provider in the MSP space. RiverMuse, an open source monitoring software provider, in early May 2010 launched a mid-market managed services push. And GroundWork Open Source is well-known within many service provider circles.

Still, traditional MSP software companies are quick to note potential challenges involving open source MSP tools.

Sign up for MSPmentor’s weekly Enewsletter, Webcasts and Resource Center. And follow us via RSS; Facebook; Identi.ca; and Twitter. Plus, check out more MSP voices at www.MSPtweet.com.


Tags: Agents Cloud Service Providers MSPs VARs/SIs RMM/PSA Strategy

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3 comments

  1. Avatar Aurelia Wiest August 4, 2010 @ 3:53 pm
    Reply

    Opsview Enterprise is an award-winning IT network and application monitoring platform based on open source components that delivers control on an enterprise scale. Its outstanding combination of ease-of-use with a distributed, standards-based architecture has attracted enterprise customers including Ericsson, Microsoft, Allianz, Electronic Arts, Trinity Mirror, Plusnet, University of Surrey, Cambridge University Press and the Irish Revenue. For more information on Opsview visit http://www.opsview.com

    5 reasons why you need IT monitoring using Opsview Enterprise

    All enterprises depend on secure, reliable servers, network devices and business applications. Any downtime hits your bottom line. To ensure maximum IT performance across your business, you have to identify and resolve problems before they impact the user experience or security of your data.

    To diagnose reliability and performance problems on complex networks you need visibility of system events combined with the ability to spot trends and exceptions. For example, without proactive IT monitoring how can you tell whether poor application performance is related to network congestion, database performance or a high number of users?

    Here are five reasons why you need better network and application visibility using Opsview Enterprise:

    1.To maximise your return on network investments for business application delivery
    All businesses invest heavily in setting up and maintaining their IT infrastructure whether it be physical, virtualised or in the Cloud. Effective capacity planning allows you to target your spending wisely and track your return on investment. Opsview Enterprise gives you instant access to the data you need for trend analysis and provides data warehouse capability suitable for enterprise reporting and capacity planning.

    2.To anticipate and resolve issues before they’re problems
    Knowing when there is a problem with your IT systems can be useful but anticipating problems before they occur is the real value of system monitoring. Opsview Enterprise gives you the visibility needed to spot performance and capacity issues before they have an impact on your systems. It can also process alarms from network, storage, power and cooling infrastructure ensuring you can mitigate the effects of failing hardware.

    3.Make your staff more effective
    The biggest asset for any business is its staff, also usually this is the biggest cost. Adoption of effective IT monitoring tools like Opsview Enterprise shifts the focus of your staff from fire-fighting to forward-planning. A project-based approach is more time efficient and allows you to focus the talents of your staff more effectively.

    4.To ensure quality and service levels
    Maintaining quality of service requires visibility. Performance issues can remain hidden to the business while quietly eroding the confidence of customers and partners. Opsview Enterprise exposes current problems and gives you the tools for long terms analysis and reporting. It provides service level reporting, providing clear evidence that you’re meeting the required service levels.

    5.Move things forward!
    System monitoring is the cornerstone of IT management best practice. By adopting Opsview Enterprise you’re making immediate efficiency gains and you’re laying the foundation for even greater levels of automation, scalability and resiliency.

  2. Avatar Aurelia Wiest August 4, 2010 @ 4:01 pm
    Reply

    Opsview Enterprise for Service Providers is now available.

    The Opsview Service Provider Subscription is designed to provide a flexible pricing model for using Opsview Enterprise in environments where the number of hosts fluctuates due to changes in end customer demand. This simple per hosts / per quarter pricing model means our fees are aligned with your billing model.

    http://www.opsview.com/partners/service-provider-partners

    Join us to hear how Thales Managed Cloud Division use Opsview Enterprise to monitor their elastic, on demand virtualised infrastructure.

    The Opsview Team

  3. Avatar Joe Panettieri August 4, 2010 @ 5:16 pm
    Reply

    Aurelia: We appreciate the reader comments. But blatant ads for new products are a no-no in our comments area. Please consider the Opsview team warned. Thanks.
    -jp

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