https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Strategy


Did LANDesk Miss the Managed Services Boat?

  • Written by Joe Panettieri 1
  • April 8, 2010
When I heard LANDesk is up for sale yet again, it made me wonder: Did LANDesk -- an early leader in PC management -- fail to cash in on the managed services boom? At $150 million in annual revenues, you'd think a healthy portion of LANDesk's business would involve managed services providers.

When I heard LANDesk is up for sale yet again, it made me wonder: Did LANDesk — an early leader in PC management — fail to cash in on the managed services boom? At $150 million in annual revenues, you’d think a healthy portion of LANDesk’s business would involve managed services providers. But is that true?

No doubt, LANDesk has suffered a bit from multiple owner syndrome; the business has been purchased, sold, spun off and handed off more times than I can remember. Each time LANDesk changes owners, it triggers an inflection point — forcing customers and partners to decide whether they want to continue investing in the platform.

Despite the repeated M&A activity, LANDesk still has a following among some VARs and MSPs. One recent example involves En Pointe Technologies, a national provider of IT products and services.

On March 31, En Pointe announced a systems management practice that involves LANDesk. En Pointe certainly sounds like it has plenty of managed services experience and hardware as a service (HaaS) experience. The company offers (1)  traditional premise-based installations, (2) field and service desk to manage systems for customers, and (3) by supplying the hardware+service through a monthly subscription model.

Still, I don’t hear from many MSPs that are leveraging LANDesk. The company’s current owner, Emerson Network Power, isn’t exactly a household name within the managed services market. But Emerson expects to sell off LANDesk by August 2010. I wonder if anyone within the MSP software industry will be among the bidders.

Sign up for MSPmentor’s weekly Enewsletter, Webcasts and Resource Center. And follow us via RSS; Facebook; Identi.ca; and Twitter. Plus, check out more MSP voices at www.MSPtweet.com.

Tags: Agents Cloud Service Providers MSPs VARs/SIs RMM/PSA Strategy

Most Recent


  • New direction
    Deal to Buy Unify from Atos Seals New Direction for Mitel, CEO Explains
    The deal also includes a role for RingCentral.
  • Momentum
    Microsoft Security Now $20 Billion Business with 'Tremendous Momentum'
    One analyst says there's few legitimate obstacles in its path for further growth.
  • Intelisys Pre-AMP'd Marketing Forum
    Intelisys, Suppliers, Agents Take Aim at the Partner Marketing Gap
    Marketing is historically a second thought for the sales-focused world of technology advisors.
  • Layoffs
    IBM and SAP Are the Latest to Announce Layoffs, SAP to Shop Qualtrics
    IBM Will Cut 3,900 employees, while SAP plans to eliminate 3,000 jobs.

12 comments

  1. Avatar SlickSophie April 8, 2010 @ 6:39 pm
    Reply

    “the business has been purchased, sold, spun off and handed off more times than I can remember.”

    You must not have a very good memory. LANDesk sput out of Intel in 2002, was bought by Avocent in 2006, then Avocent was bought by Emerson in 2010. So that makes 1 for spun off, and 2 for sold. I can understand how that can be a lot for you to remember. 😉

  2. Avatar Joe Panettieri April 8, 2010 @ 6:46 pm
    Reply

    SlickSophie: Thanks for the recap. Toss in the latest pending sale, and that’s 4 transactions — three of which occurred in the past 4 years. Not exactly the type of history that gives VARs and MSPs peace of mind…
    -jp

  3. Avatar what about bob April 9, 2010 @ 3:48 pm
    Reply

    This would be an interesting article if you were going to speculate on real potential buyers. As for Landesk suffering I’m not seeing it. They have the best customer service out there and Sales continue to grow because of it and lack of comparable competitors. It will likely depend on the new company’s strategy moving forward but from what we have seen in the past, they continue to do their thing and take care of business.

  4. Avatar Joe Panettieri April 9, 2010 @ 4:21 pm
    Reply

    What About Bob: Thanks for your comment. Our forums remain open to all readers… but I always like to get a feel for the people behind the comments: Do you represent a VAR? MSP? LANDesk employee? LANDesk partner? How long have you been involved with LANDesk?

    Thanks in advance for the additional insights.
    -jp

  5. Avatar SlickSophie April 9, 2010 @ 5:46 pm
    Reply

    I’m an employee, and have been for a few years, ever since we were a private company. The cool thing about LANDesk is that even when Avocent bought us, we were pretty much left us alone to do our thing. Emerson is also doing the same thing, possibly with an even more hands-off approach, since they plan to spin us off. Our culture and innovation has remained intact, which I think speaks highly of our company. I can honestly say, I have never worked with more brilliant and innovative people. Also, I agree with Bob. Our customer support team rocks! 🙂

  6. Avatar Joe Panettieri April 9, 2010 @ 10:22 pm
    Reply

    SlickSophie: Thanks for taking the time and coming back to share your perspective. I appreciate the fact that you disclosed you’re a company employee.
    -jp

  7. Avatar LANDeskRoadWarrior April 10, 2010 @ 7:09 am
    Reply

    As a proud member of yet another MSP that has been offering LANDesk Managed Services since LANDesk was owned by Intel, I think the reason LANDesk hasn’t offered Managed Services before is because they have an established channel of Partners, and some of us DO offer Managed Services.

    The channel itself is responsible for 100% of all software sales and m-o-s-t delivery services offered to date. It’s also where most of the experienced LANDesk Implementation Engineers hang their hat today.

    There is no doubt that companies can find great value in a Managed Service Provider. I personally have witnessed countless clients that gave us their shelf-ware and let us show them how to realize an ROI that not only exceeds the cost of our servicea, but also the cost of the LANDesk Product itself over managing it themselves.

    -Anonymous

  8. Avatar Joe Panettieri April 11, 2010 @ 8:08 pm
    Reply

    LANDeskRoadWarrior: Thanks for the additional insights. If/when LANDesk gets acquired, please come back to MSPmentor to share your perceptions on the deal.
    -jp

  9. Avatar LANDesk Customer April 17, 2010 @ 12:50 am
    Reply

    Joe,

    Have you checked out Sparxent’s Active Control offering, we have been using this managed LANDesk service for years and it delivers great results.

  10. Avatar Joe Panettieri April 17, 2010 @ 7:44 pm
    Reply

    LANDesk Customer: Nope, I haven’t checked out Sparxent but will take some time to do so. Thanks for your note.
    -jp

  11. Avatar Frank Griffiths May 9, 2010 @ 5:28 pm
    Reply

    Sparxent have been delivering managed services exploiting the strengths of LANDesk for some 4+ years and have a growing portfolio of very happy customers, the overwhelming majority of whom renew and continue the service; some are into their 4th year.

    In delivering an effective Managed Service it’s all about setting the expectations of the customer and then exceeding them, a simple but effective concept. That is what Sparxent Active Control does.

  12. Avatar Joe Panettieri May 10, 2010 @ 11:55 am
    Reply

    Frank: Thanks for the heads up on Sparxent. I’ll be sure to check in with the company. If/when LANDesk gets acquired please let us know your thoughts.
    -jp

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Woman lifts lid on box
    Nuvias CEO Lifts Lid on Cloud Distribution Acquisition
  • clouds
    Nutanix Elevate Program Now Open to Service Providers Globally
  • Paying ransomware
    Feds Seize Most of Ransom Paid in Colonial Pipeline Ransomware Attack
  • IPO
    6 Things to Know About the Upcoming SentinelOne IPO

Upcoming Events

View all

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

View all

Deal to Buy Unify from Atos Seals New Direction for Mitel, CEO Explains

January 26, 2023

Intelisys, Suppliers, Agents Take Aim at the Partner Marketing Gap

January 26, 2023

Ivanti: Everyone Should be Concerned About ChatGPT and Cybersecurity

January 25, 2023

Industry Perspectives

View all

Make the Most of the Gift of Time in 2023

January 25, 2023

Strong Partnerships Ease Challenging UPS Upgrade

January 24, 2023

The Advantages of Managed Networking and Security During Economic Uncertainty

January 5, 2023

Webinars

View all

Next-Generation MSP Platform: The Building Blocks for Your Business

February 15, 2023

Security Secrets of the MSP 501: How to Be a Cyber Leader in 2023

December 15, 2022
  • 1

Cybersecurity Certifications: Their Evolving Role in the Fight Against Increasing Attacks

December 13, 2022

White Papers

View all

Overcoming Your Endpoint Security Limitations with a Skeleton Crew

October 25, 2022

Embracing the Zero Trust Mindset For Endpoints

October 24, 2022

Endpoints are the Destination

October 24, 2022

Channel Futures TV

View all

Coffee with Craig and James Episode 117: Cato Networks, Video Killed the Podcast Stars

Retired Astronaut Capt. Scott Kelly Previews His CP Expo Keynote

December 21, 2022

Fusion Connect Eyes Future with Intrado UC, Managed Network Customers

September 23, 2022

RingCentral Focused on Hybrid Work, Microsoft Teams, Other Integrations

September 23, 2022

Twitter

ChannelFutures

The CEO of @Mitel discusses the likely outcomes of buying @Atos Unify. Note: @RingCentral will play a role post acq… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

.@msftsecurity surpasses $20 billion in annual revenue, analysts say it's a formidable #cybersecurity market conten… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

The adoption of cloud-based services ☁️ has spiked in the last few years and is among the top growth segments. See… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

[email protected], @NICECXone, @lumencpp, @CiscoPartners joined @IntelisysCorp and partners for a day of marketing worksho… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

.@IBM and @SAP announce #layoffs of thousands of employees dlvr.it/ShV2VY https://t.co/7QK1YqVpwa

January 26, 2023
ChannelFutures

#MSPs can boost #Channel business if they personalize the #DigitalExperience for partners, says @AvePoint.… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

Consider mental health in the context of DE&I. Create safe spaces where employees can feel comfortable being who th… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

.@GoIvanti's CSO says #ChatGPT poses numerous cybersecurity concerns. dlvr.it/ShRmdt https://t.co/n22RZ4PZaO

January 25, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X