Channel Research

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SDN, Software-Defined Networking, SD-WAN

AT&T Retains Carrier-Managed SD-WAN Leaderboard Top Spot, Verizon Rises

See who else that plays in the channel rose and fell in the rankings.

Security Patch

The Gately Report: Live Patching Beneficial Tool for MSSPs, CISA Launches Early Ransomware Notification

Also, the number of ransomware victims skyrocketed last month compared to January.

unified communications

Microsoft, Zoom Gain, Cisco Loses, in Worldwide UC&C Market

Providers are under pressure to monetize existing customers and gain new ones.

network in the cloud

Fortinet, Huawei, Palo Alto, VMware Lauded in Gartner Peer Insights SD-WAN Study

Thousands of customers have weighed in on how their SD-WAN vendors have performed.

Are Your Customers in the Computer Vision Chasm?

Partnerships bridge the gap to smoothly integrate AI and deliver transformative computer vision solutions.

Cloaked hacker

VEC Attack Tries to Steal $36 Million, Ferrari, Dole Hit with Ransomware Attacks

Ferrari says it has no plans to pay the ransom demand.

No Competition?

Lumen Partners with Talkdesk to Scale Up Cloud-Based Solutions for Contact Centers

It will improve “usability, efficiency and flexibility,” officials said.

Word subscribe on a computer monitor

Channel Partners Struggle in Shift to Subscriptions

Seventy-eight percent of channel partners have “more to do” in their move to services and subscriptions, says a new report.

Money Growth

10 Findings from Channel Futures’ MSP Quarterly Survey: Profit Outlook Positive Despite Macro Challenges

Cybersecurity grew significantly among MSPs, but AI adoption didn’t grow as much as one expert expected.

Diverse party-goers

Don’t Be Late to the Party: The Channel Needs to Kick-Start the Move to All-IP, or Lose Out

Channel companies need to start now to help PSTN customers switch to VoIP early to win – and keep – business.

Jay McBain at NerdioCon 2023

Jay McBain’s Top Trends for MSPs the Remainder of 2023

Canalys analyst Jay McBain presents his top trends, opportunities and warnings to MSPs.

AIOps

Managed Service Providers See Automation as ‘Biggest Need’ in 2023, Study Says

The study concludes that AIOps is delivering real benefits for enterprises and MSPs.

IT Help Desk

The Future of MSPs: Automated Ticket Resolution

Automating most trouble tickets can improve operational efficiency and increase customer satisfaction.

Humans More Effective than ChatGPT at Phishing

While human attacks are more successful, AI will soon catch up.

ZeroFox

SaaS Alerts: Cybercriminals Shift SMB Attacks to Mobile Devices

Salesforce and Slack generated the most critical alerts on a per-user/per-alert basis, the report found.

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