Channel Research

Top 100 Managed Service Providers Grew 60% In 2008

• January 13, 2009

According to the second-annual MSPmentor 100 survey results — which we’ll release in February 2009 — the world’s top 100 managed service providers experienced strong growth in 2008. As a whole, the MSPmentor 100 companies increased their recurring managed services revenue 60 percent in 2008 vs. 2007. But that’s not all.

Here are some other preliminary survey highlights:

Forrester Research: Managed Services March Forward

• November 12, 2008

Despite the economic turbulence around us, Forrester Research says demand for managed services continues to rise. The research firm offers a few key data points about mid-market customers — an area that MSPmentor plans to cover more closely in the weeks ahead.

Here are some Forrester highlights.

Spreadsheet: US Business Managed Services Spending Summary

• July 15, 2008

I mentioned earlier today a flood of managed services-oriented research reports from Untangle and other organizations. But here’s another interesting twist on the managed services industry: Research and Markets has announced a Microsoft Excel data file that forecasts US business managed services spending for 2007 through 2012. The spreadsheet, according to Research and Markets, covers […]

Untangle Releases MSP Benchmark Study Results

• July 15, 2008

Untangle, the open source security specialist, has released the results of its benchmark study for managed service providers. The study, the latest in a growing list of MSP-oriented research, features several key findings. Here’s a look at the survey results, based on responses from more than 200 MSPs in the United States. 

According to a press release from Untangle:

MSPs Need to Support Apple Macintoshes

• July 14, 2008

It’s increasingly clear that managed service providers now need to support Apple Macintoshes, Mac OS and the iPhone.

I’m not suggesting that mass migrations from Windows to the Apple Mac are under way. But the latest anecdotal evidence suggests you’re leaving money on the table if Apple, Macs and iPhones aren’t part of your managed services portfolio. Consider the facts — or at least the trends:

Forrester: Companies Want Managed Unified Communications Services

• July 14, 2008

Forrester Research is confirming MSPmentor’s long-time assertion that companies increasingly want managed service providers to deliver and maintain unified communications. According to a research note from Forrester, the number of unified communications and pilots has increased more than 20 percent since last year. I expected even faster growth rates, since the UC market has a […]

Update: Managed Services Industry Research

• July 9, 2008

What’s the state of the managed services market? That depends on your geography and which report you read. My email inbox is starting to receive more and more research about the managed services industry. Here are two of the most recent reports you might want to track down:

Small Businesses Not Satisifed With Managed Bandwidth Services

• June 26, 2008

The results of a new survey, from Quocirca, suggest that small businesses in the United Kingdom are not very happy with their managed bandwidth services. I work across the big pond in New York, but I can relate to these survey results. According to TMCnet, which recapped the survey outcomes:

Asia-Pacific Managed Services Market Will Top $10 Billion

• June 24, 2008

Demand for managed services is rising worldwide. We’ve already blogged quite a bit about growth in the US, Europe and Australia. And now, a new report suggests that Asia Pacific organizations will spend more than $10.25 billion on hosted and managed services by 2010, up from $6.47 billion in 2007, according to Frost & Sullivan.

Sizing Up the U.S. Managed Services Market

• March 11, 2008

Demand for managed services in the United States will grow 7 percent annually through 2012, according to a new report from Research and Markets. Frankly, the report sounds very conservative, considering top managed service providers are generating double- and even trip-digit revenue growth rates, according to our own MSPmentor 100 report.

Australia’s Managed Security Market Growing 20 Percent Annually

• February 4, 2008

There’s good news for MSPmentor’s growing readership in Australia. Demand for managed security services in that country will grow 20 percent annually through 2013, predicts Frost & Sullivan, a market research firm. Much like Frost & Sullivan, we’re watching the Australia market closely. And for good reason.