Channel Research

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Ransomware

This Week in Ransomware: New Mexico, Portugal, Hospitality Chain, More

In one attack, hackers sent a fake news alert about the Portugal president's removal from office.

sase

9 Trends and Predictions for the SASE Market in 2022

Will Versa Networks be acquired in 2022? One partner thinks so.

remote

The Future of Work: Business Imperatives Influencing 2022 and Beyond

As businesses look to modernize, reinvent and improve the way employees work, new digital...

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MSPmentor 100: The International Story

MSPmentor 100: The International Story

When the third-annual MSPmentor 100 report debuts later today, you’ll notice that the list includes numerous managed services providers outside of North America. More than 25 percent of survey participants represented MSPs from Europe and Australia, among other regions. So, how will we put the spotlight on MSPs outside of North America? Here are some […]

Managed Print Services: Finding the Money

Managed Print Services: Finding the Money

As a former help-desk technician, I have some strong opinions about managed print services (MPS). Channel chatter about the MPS market is growing louder. More MPS conferences are planned, more research is surfacing and our third-annual MSPmentor 100 survey reveals some interesting MPS trends. So where is managed print heading next? Here are some clues. According […]

SMB Managed Services Spending Up 9.2%

SMB Managed Services Spending Up 9.2%

Upbeat forecasts about the managed services market continue. Small and midsize businesses will increase their managed services spending to $14.3 billion in 2009, up 9.2 percent from 2008, according to Techaisle. But MSPmentor continues to caution readers: Not all managed service providers are succeeding. Let’s start with the good news: The SMB market (1-999 employees) […]

Wall Street Journal, Symantec Take Managed Services Discussion Mainstream

In separate but somewhat related news items, The Wall Street Journal and Symantec are evangelizing managed services to broader audiences. The newspaper has published a pretty big story declaring managed services as the hot trend in telecommunications. And Symantec has unveiled research that tracks growing demand for managed security services.

Managed Services: The Best Are Getting Better

Despite the falling economy, business is looking up for top managed service providers. Indeed, top MSPs are generating better margins and more revenue per customer than ever according to the

CompTIA Launching Managed Services Best Practices Index

CompTIA Launching Managed Services Best Practices Index

CompTIA (the Computing Technology Industry Association), with an assist from Service Leadership Inc., is launching a “best-in-class” index to help managed service providers discover and embrace best practices for success. The index is part of a broader Managed IT Services push at CompTIA, one of several organizations seeking to transform good MSPs into great MSPs. […]

The MSPmentor 100 List: Here’s Where to Find It

The MSPmentor 100 List: Here’s Where to Find It

The MSPmentor 100 (2008-2009 edition), our look at the world’s most progressive managed service providers, is now available. Here are two links that will give you complete access to the list and our free research report.

Here’s all you need to get started:

The MSPmentor 100 Research Report: The complete MSPmentor 100 list plus an in-depth look at the overall managed services market. The 21-page PDF is available for free from our Resource Center (registration required).

Forrester: Spending On IT Services to Fall In 2009

A few weeks ago, Forrester Research told the world that spending on managed services would

Top 100 Managed Service Providers Grew 60% In 2008

According to the second-annual MSPmentor 100 survey results — which we’ll release in February 2009 — the world’s top 100 managed service providers experienced strong growth in 2008. As a whole, the MSPmentor 100 companies increased their recurring managed services revenue 60 percent in 2008 vs. 2007. But that’s not all.

Here are some other preliminary survey highlights:

Forrester Research: Managed Services March Forward

Forrester Research: Managed Services March Forward

Despite the economic turbulence around us, Forrester Research says demand for managed services continues to rise. The research firm offers a few key data points about mid-market customers — an area that MSPmentor plans to cover more closely in the weeks ahead.

Here are some Forrester highlights.

67 percent of firms use managed telecom services to reduce costs

More than half leverage managed services to simplify management

Spreadsheet: US Business Managed Services Spending Summary

Spreadsheet: US Business Managed Services Spending Summary

I mentioned earlier today a flood of managed services-oriented research reports from Untangle and other organizations. But here’s another interesting twist on the managed services industry: Research and Markets has announced a Microsoft Excel data file that forecasts US business managed services spending for 2007 through 2012. The spreadsheet, according to Research and Markets, covers […]

Untangle Releases MSP Benchmark Study Results

Untangle Releases MSP Benchmark Study Results

Untangle, the open source security specialist, has released the results of its benchmark study for managed service providers. The study, the latest in a growing list of MSP-oriented research, features several key findings. Here’s a look at the survey results, based on responses from more than 200 MSPs in the United States.

According to a press release from Untangle:

MSPs Need to Support Apple Macintoshes

It’s increasingly clear that managed service providers now need to support Apple Macintoshes, Mac OS and the iPhone.

I’m not suggesting that mass migrations from Windows to the Apple Mac are under way. But the latest anecdotal evidence suggests you’re leaving money on the table if Apple, Macs and iPhones aren’t part of your managed services portfolio. Consider the facts — or at least the trends:

Forrester: Companies Want Managed Unified Communications Services

Forrester: Companies Want Managed Unified Communications Services

Forrester Research is confirming MSPmentor’s long-time assertion that companies increasingly want managed service providers to deliver and maintain unified communications. According to a research note from Forrester, the number of unified communications and pilots has increased more than 20 percent since last year. I expected even faster growth rates, since the UC market has a […]

Update: Managed Services Industry Research

Update: Managed Services Industry Research

What’s the state of the managed services market? That depends on your geography and which report you read. My email inbox is starting to receive more and more research about the managed services industry. Here are two of the most recent reports you might want to track down:

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