Channel Research

OnForce: IT Sector Recovery Slow But Steady

• April 25, 2010

MSPmentor 100: The International Story

• February 10, 2010

When the third-annual MSPmentor 100 report debuts later today, you’ll notice that the list includes numerous managed services providers outside of North America. More than 25 percent of survey participants represented MSPs from Europe and Australia, among other regions. So, how will we put the spotlight on MSPs outside of North America? Here are some […]

Managed Print Services: Finding the Money

• December 11, 2009

As a former help-desk technician, I have some strong opinions about managed print services (MPS). Channel chatter about the MPS market is growing louder. More MPS conferences are planned, more research is surfacing and our third-annual MSPmentor 100 survey reveals some interesting MPS trends. So where is managed print heading next? Here are some clues. According […]

SMB Managed Services Spending Up 9.2%

• August 24, 2009

Upbeat forecasts about the managed services market continue. Small and midsize businesses will increase their managed services spending to $14.3 billion in 2009, up 9.2 percent from 2008, according to Techaisle. But MSPmentor continues to caution readers: Not all managed service providers are succeeding. Let’s start with the good news: The SMB market (1-999 employees) […]

Wall Street Journal, Symantec Take Managed Services Discussion Mainstream

• March 25, 2009

In separate but somewhat related news items, The Wall Street Journal and Symantec are evangelizing managed services to broader audiences. The newspaper has published a pretty big story declaring managed services as the hot trend in telecommunications. And Symantec has unveiled research that tracks growing demand for managed security services.

Managed Services: The Best Are Getting Better

• March 4, 2009

Despite the falling economy, business is looking up for top managed service providers. Indeed, top MSPs are generating better margins and more revenue per customer than ever according to the

CompTIA Launching Managed Services Best Practices Index

• February 12, 2009

CompTIA (the Computing Technology Industry Association), with an assist from Service Leadership Inc., is launching a “best-in-class” index to help managed service providers discover and embrace best practices for success. The index is part of a broader Managed IT Services push at CompTIA, one of several organizations seeking to transform good MSPs into great MSPs. […]

The MSPmentor 100 List: Here’s Where to Find It

• February 11, 2009

The MSPmentor 100 (2008-2009 edition), our look at the world’s most progressive managed service providers, is now available. Here are two links that will give you complete access to the list and our free research report.

Here’s all you need to get started:

Forrester: Spending On IT Services to Fall In 2009

• January 13, 2009