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Telution, Microsoft Integrate Technologies

Telution, Microsoft Integrate Technologies

Telution Inc. said today at Billing & OSS World it has successfully integrated its COMX Order Management software with the Microsoft Customer Care Framework (CCF). The company says the combined solution will provide cable and telecommunications clients a more advanced approach to order handling and customer interaction management associated with complex services bundles, including IP-based […]

Exstream Introduces New Product Versions

Exstream Introduces New Product Versions

Exstream Software introduced three new products at the Billing & OSS World Show in Philadelphia. First up is the fifth version of Dialogue, an enterprise infrastructure for building and deploying a companys personalized batch, real-time, and Web document applications. Exstream says produces communications from simple correspondence to complex statements. The latest version features more than […]

Consumers Want Deals, not Just Bundles, says CSG Survey

Consumers Want Deals, not Just Bundles, says CSG Survey

A survey of consumer interest in downloading content from broadband services has revealed that consumers will buy bundles of services only when those bundles offer them a discount on individual services and give them an opportunity to personalize their purchases. CSG Systems Inc., a provider of billing and management system software for broadband services, including […]

Qwest Taps New VP for QBPP

Qwest Taps New VP for QBPP

Jeff Clark has been named the new vice president for the Qwest Business Partner Program. Clark, who previously was vice president of small business sales, has traded jobs with former QBPP head Pat Lewis - a strategy employed by the ILEC’s Chairman and CEO Dick Notebaert to cross-train executives. Jeff Clark Lewis and Clark have worked […]

Global Crossing Expands Outside Sales Team

Global Crossing Expands Outside Sales Team

Global Crossing Ltd. is seeking to broaden its outside sales channels around the world after finding its services sold by independent reps are a good match for midsized enterprises with at least 100 employees. Global Crossing had aligned with 50 U.S. sales agencies heading into the spring, and the company was seeking about 25 more […]

Telkonet Gives Power to Resellers

Telkonet Gives Power to Resellers

Telkonet Inc. in mid-April plans to roll out voice functionality for its patented Telkonet PlugPlus commercial powerline LAN communications system. This enhancement will give its value-added resellers - namely ISPs, property management companies and some telcos - low-cost entrance into the telephone business serving multitenant offices and apartments. Ron Pickett, president and CEO of Telkonet, says PlugPlus […]

UNE-P Customer Exchange Launched

UNE-P Customer Exchange Launched

VoIP wholesaler Broadvox is creating an online exchange where telecommunications companies can evaluate UNE-P customer bases across the country to buy, sell or trade clients. The exchange will include an anonymous list of customer bases, and the potential buyer and seller would negotiate a private agreement after Broadvox has brought the two entities together. With […]

i2 Signs Distributors for VoiceStick

i2 Signs Distributors for VoiceStick

i2Telecom International Inc. recently announced new distribution agreements, including a number of national retail chains, for its new VoiceStick device developments the company says, in part, are expected to result in a tenfold increase in revenue this year over 2004. i2Telecom says it expects to exceed $10 million in 2005; the company had less than […]

Beyond Cheap Long-Distance

Beyond Cheap Long-Distance

Efficiency, feature-rich service offerings, increased revenue - for a carrier, VoIP’s triple-pronged value proposition is the same no matter where in the world it’s being used. But for calling-card dealers reselling cheap international termination on a prepaid basis, VoIP primarily has been a way to shave more pennies off rates. As prepaid traffic continues to grow, […]

Wholesalers Lure Level 3 Hosted PBX Resellers

Wholesalers Lure Level 3 Hosted PBX Resellers

New Global Telecom Inc. is among the wholesale carriers seeking to pick up resale agreements with about 100 phone companies, long-distance resellers and other customers of Level 3 Communications Inc., which announced it is phasing out (3)Tone, its wholesale hosted PBX service. Resellers, including traditional phone companies like SBC Communications Inc. and others, have until […]

MCI Revamps Channel Program, Targets Solutions Providers asPartners

MCI Revamps Channel Program, Targets Solutions Providers asPartners

Posted: 03/2005 MCI Revamps Channel Program, Targets Solutions Providers as Partners By Tara Seals MCI Inc. has unveiled a retooled channel partner program, featuring a regionalized structure, deeper, more granular support for agents and valueadded resellers, and a focus on selling strategic services. The program, renamed The MCI Solution Provider Channel, now has three participation […]

Point-and-Click Provisioning

Point-and-Click Provisioning

For telecom companies, the Web is an ever-evolving customer relationship tool. Simple pricing and information Web sites have given way to online price quoting and password-protected account access. The next step? Giving customers the ability to order, provision and configure personalized communications at the click of a mouse. While customer self-care via a Web portal […]

Mining LIDBs

A shift from traditional wireline services to mobility and VoIP has lessened the volume for line information database (LIDB) storage for carriers. But this old standby’s unparalleled ability to provide accurate customer information may give rise to new usage models far beyond telecom. Conceived as a way to validate collect calls, calling card calls and […]

Integrated Circuit

Integrated Circuit

Posted: 03/2005 Integrated Circuit Agents, Systems Integrators Collaborate By Kelly M. Teal The era of long-distance-only sales has become a distant memory, with the trend toward convergence mandating that telecom agents redefine the term channel partners to include systems integrators. You know, those guys with all the technical expertise agents generally dont want to take […]

Oh, Margin, Where Art Thou?

Oh, Margin, Where Art Thou?

Faced with pressure to boost margins and generate profits, Global Crossing Ltd. and Qwest Communications International Inc. have begun raising the rates they charge long-distance phone companies to ride their networks. The actions reverse a trend of spiraling price declines in the wholesale voice market, which had allowed big carriers like Global Crossing and Qwest […]

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6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

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