Business Models

Channel Futures explores the steps businesses take to create the most successful models in the industry.

Highlights

Update

Palo Alto Networks Revamps Partner Program, Brings MSP Program to Fore

The latest partner-program update comes on the heels of significant C-level change.

Business Traveler on Laptop

AI, Automation Poised to Make Big Impact on Mobility, Remote Work

New technologies are freeing mobile and remote workers from routine tasks.

Job interview candidates

MSP Sales Candidates: If You Build It, They Will Come

For new MSP sales hires to succeed, it's important to have a defined sales and marketing process.

Filter by:

Electric Raises $25 Million to Expand MSP Footprint

The funding is expected to expand automated IT support using chatbots via MSPs.

Evolution of man

Avaya’s Gary Levy: Partners Know We’re Evolving

Avaya channel chief Gary Levy shares the direction his company is taking with partners in 2019.

Business Automation

Agio’s Bart McDonough: Focus on Cybersecurity, Automation

These are suggestions he would apply if he were launching an MSP from scratch today.

Layoffs, Job Cuts, Unemployed

IBM Workers Lose Jobs After Asset Sale

The facility will shut down and the job cuts are effective March 11.

Transition

How to Transition Smoothly from Break-Fix to MRR

2018 MSP 501 honoree Huntington Technology took a cue from clients and haven’t looked back.

Website Developer

E-Tech: Look to Web Dev to Offset Shrinking Traditional Margins

This MSP spinning up a web-development practice turned out to be a great idea.

Death of Innovation

Does Apple’s Stall Suggest the Tech Industry Is Out of Ideas?

The classic battle between efficiency and creativity is well underway in the industry and channel, too.

New Business

Computer One’s James Walker: ‘Don’t Get Caught Up in the Hype’

James Walker of Computer One shares three suggestions he’d apply if he were launching an MSP from scratch today.

Bodybuilder

Evergreen’s Mission to Create Regional MSP Powerhouses Is Redefining Managed Services

This latest deal was the 12th investment made by Evergreen in 2018.

Channel Futures Podcast

The Channel Futures Podcast No. 28: Outgoing GTDC CEO Tim Curran, Kaseya’s Fred Voccola

Kaseya CEO Fred Voccola says don’t bet on a lot of consolidation in infrastructure management in 2019.

Three, 3

3 Ways to Build Momentum for 2019 and Beyond

For success, MSPs must work toward the key pillars that contribute to partner success and profitability.

Group thumbs-up

Customer Success Teams — Yes or No?

Are dedicated customer success teams the answer for building and maintaining the customer relationship?

Change

MSPs: How to Lead a Change Management Strategy

It’s all about managing change to drive business improvements.

John Davenjay Bowman Williams CP Evolution 2018

Successful MSPs Hire with a ‘Healthy Paranoia’

Like Soylent Green, it’s people, people. Your employees are your best asset.

Strategy

Parasol Alliance Brings Strategy to an Unlikely Vertical

An unconventional method paid off for this MSP.

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The Seven Types of Power Problems

February 6, 2019

The Lean MSP

January 29, 2019

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