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 Channel Futures

Strategy


BMC Acquires Numara, ManageEngine Responds

  • Written by Nicholas Mukhar
  • February 6, 2012

BMC Software‘s recent buyout of Numara Software, a SaaS company, has potential implications for the IT management market. And some potential rivals such as ManageEngine are responding with competitive statements.

In announcing the Numara’s acquisition, BMC said its product portfolio combined with Numara’s, will represent the most comprehensive set of SaaS and on-premise IT management solutions across all business segments. And in the following prepared statement, BMC President of Enterprise Service Management (ESM) Paul Avenant outlined what the acquisition means for current and prospective BMC customers:

“Now BMC can effectively serve the entire spectrum of organizations hungry for IT management with products that truly meet the specific needs of their businesses. Numara’s solutions, customer base and sales and channel partners will round out BMC’s market leadership in Business Service management (BSM), and focus on customer care and support.”

Some rivals are already responding to the move. In a blog post, ManageEngine President Raj Sabhlok took shots at the BMC-Numara combo. ManageEngine also launched a new program, inviting current Numara customers to switch to ManageEngine’s ServiceDesk Plus help desk software solution for free for an entire year. In order to receive the free, one year license, Numara customers have to show proof that they have purchased licenses for either Numara Track-It! or Numara FootPrints. The offer is valid until March 31, 2012.

It’s anyone’s guess how this most recent IT management feud will play out. Both BMC and ManageEngine are claiming the acquisition is a good sign for their businesses, as it opens new marketing opportunities. We do know that for the time being, BMC has increased its customer base and expanded its channel reach by taking over Numara’s current channel partnerships. Time will tel if ManageEngine can stop that momentum with its latest effort to steer both BMC and Numara customers toward ServiceDesk Plus.

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Business Models Strategy Technologies

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4 comments

  1. Avatar Mike Gotts February 24, 2012 @ 9:29 pm
    Reply

    Here is a bit of info on the BMC Numara buyout that no one is reporting on. They are saying BMC is picking up 270 Numara employees, this is a word play. BMC is in the process of knowledge transfer then plans to lay off approximately 200+- of the 270 Numara employees. Talk about a hostile purchase. I feel so bad for them, this will add to the flooded Tampa job market.

  2. Avatar Joe Panettieri February 26, 2012 @ 4:20 pm
    Reply

    Mike,

    MSPmentor will check on those figures. Side note: If the layoffs are true, that doesn’t necessarily indicate that it was a hostile takeover.
    -jp

  3. Avatar Rod February 28, 2012 @ 9:34 am
    Reply

    PRD Software is offering a trade-in deal for Numara clients also. Trade in your software and receive free licenses of HelpMaster helpdesk software. Details here http://www.helpmasterpro.com/Purchase/Trade-in-your-helpdesk-software.aspx

  4. Avatar MSP Mentor by Joe Panettieri March 13, 2012 @ 4:01 pm
    Reply

    Lenovo Uses BMC IT Service Management for ITIL Compliance…

    The IT service management sector is red hot with competition these days. It seems as though the IT service…

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