Wes Henry, President and CIO, TrueIT

Is this driving more customer engagement and business for you as a result?

“We have not seen an increase in customer engagement as a result of the Kaseya event.”

Are you looking for more vendors to partner with to prevent these types of attacks on  your organization and customers?

“We will be looking for vendors to provide SOC and SIEM services to our clients. Additionally, we are looking for an insurance company that is savvy in cyber insurance to partner with because I feel that all our clients should have cyber insurance.”

Are you worried about your PRM providers such as Kaseya and ConnectWise in terms of the security of their network and vulnerabilities?

“Absolutely! This has been on my mind for several years. As the sophistication of cyberattacks increases, I believe that attackers will increasingly target MSPs and other vendors as a way to breach many victims at the same time.”

Are you getting more calls from security vendors to partner with them because their solutions could prevent such attacks?

“Yes. There has been a noticeable increase in contacts from security vendors.”

Have you been able to raise your per-seat or services prices as a result of these attacks?

“We have not increased our service rates or per-seat prices yet. However, we have been able to increase our security-related conversations with our clients and I believe that will lead to an increase in revenue per client.”