Automation’s Value for MSPs

Aaron Chernin is CEO and founder of Rewst, an automation platform in language. He talked about how MSPs can do more for their customers and their own operations via automation.

“We’ve been meeting with your partners and learning more about MSPs, and teaching them about automation,” he said. “The most direct impact is you’ll see more and more of your ticket load … what percentage closed via automation, and what percentage of tickets opened and closed via automation. Over the next one, two, three years, this will be increasing. Take these learnings and apply to customers.”

MSPs need to start documenting things they do daily and identify things to automate, Chernin said. Don’t try to determine what can be automated when making the list because things will be left off that could end up being automated.

“And we need to teach our folks to not be afraid of automation,” he said. “It’s not here to get rid of any jobs. It’s here to take care of the mundane (tasks). Find someone within your organization to run the charge on automation. Someone needs to own it.”