TruMethods MSPs Benefiting from Kaseya Acquisition

Dan Tomaszewski is Kaseya‘s executive vice president of channel. He outlined TruMethods’ new benefits for MSPs from the Kaseya acquisition.

“We’re working with our partners and we created a program called VIPeer, and it’s really to work with our peer members to help them,” he said. “TruMethods is designed to help our MSPs grow their business, be operationally sound, drive better profitability, and really being able to do more with less. And so one of the things we’re trying to do from a Kaseya side is give them everything that
they need and kind of roll out the red carpet for them. We want to support them with premium support, that VIP support for their technical issues. We want to help them not just with not-for-resale (NFR) licenses. We just did a special project in our peer groups around compliance. We said look, install the compliance manager and run it on your business. We went through business cases with them, talked to them about how to go to market (GTM) with it. They integrated with their pods and went through things. So it’s really helping them see the different tools that are available out there and the business case to it, how to actually do it, not just say here’s an NFR license, have fun. We’re talking through everything around it from a business standpoint, profitability to it, customer challenges, all of those things.”

TruMethods wants to get more MSPs enrolled in VIPeer so they can leverage it in their businesses.

One of the biggest investments is in a concierge approach to simplifying problem solving for MSPs, Tomaszewsk said.

“We know issues are going to happen,” he said. “It’s a natural cause of any business. But we want to make it to where when you have an issue, you’ve got one person that can guide you through it from the peer side. They understand what we’re talking about and we’ll take from start to finish anything you have and work with your account manager, whoever we need to, to make sure that you’re fully supported and that you have one of the best experiences out there. And that’s something we’ve worked really hard on. I would say in the last 12 months we’ve rolled all this out and we’re investing even more into it in 2023 with more resources, more head count, more offers. We added Datto Networking into the NFR because we know networking is a big thing and we want to help our peer members succeed with that this year.”

TruMethods has also unveiled a new onboarding process to make sure MSPs are grouped with other likeminded individuals and ensure they are gaining knowledge from each other.