Thrio/TotalCX (InteractiveTel)

Thrio (Booth 2154) says it’s for businesses that want to meet customers on their terms. The company sports what it calls a flexible, scalable, AI-powered contact center platform that paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

InteractiveTel is exhibiting under its TotalCX (Booth 1619) platform, which it says uses the power of AI and automation to multiply the effectiveness of sales and service teams. Whether voice or text, TotalCX call recording and real-time conversational AI technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that results in better service, faster sales and more satisfied customers, the company says.