Training Regimen

Written by Allison Francis
May 13, 2022

Meriplex’s Neil Medwed: “The other piece of the talent side is standardization. It used to be that the MSP would sell pretty much whatever the customer wanted. What we’re doing now is being very thoughtful in which vendors we partner with because it’s going to touch finances and profitability. With managed services, we have to manage which professional services are being installed, sales needs to have people trained and be very, very thoughtful on what vendors they work with, and then we empower that relationship.

“What we insist on is a training regimen to be able to raise the level of talent within the organization as part of their staff, and then do that better than others. And it’s not easy.”

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Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor's degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.