Vonage Launches Salesforce Shield to Protect Contact Centers

Vonage has launched its new Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV).

This provides additional compliance with corporate and industry requirements. It also adds security features for agents using VCC integrated with Salesforce that enhances customer engagement while protecting customer privacy.

Both the VCC for Salesforce and Vonage for SCV solutions integrate all communications channels and plug into an organisation’s Salesforce interface, and support Salesforce Shield encryption. This allows users to benefit from the security Salesforce Shield provides, alongside Vonage’s cloud contact center solution to help businesses perform better, connect easier, and enhance engagement with their employees and customers. 

For example, a health care company can manage personally identifiable information (PII) and protected health information (PHI) for its patients, without compromising the ability of customer service agents to search or run workflows and other key functions using that data to ensure patients continue to receive the best medical care.

Sanjay Macwan is Vonage’s CIO and CISO.

“Offering our customers the benefits of Salesforce Shield is a testament to our longstanding collaboration with Salesforce and commitment to enabling our customers’ success,” he said. “We expect this innovation to drive significant growth over the coming years, particularly with businesses in regulated industries.”

Salesforce Shield uses full AES 256-bit encryption to protect sensitive data across all Salesforce apps.