Communication
Without a clear, comprehensive service level agreement (SLA) between you and your cloud provider, you have no way of knowing set who has which expectations and responsibilities. Eliminate surprises by outlining exactly what security requirements you need your cloud provider to meet. The SLA should lie out access permissions and protections, security measures and expectations of service. Never be afraid to ask detailed questions, and always have the agreement reviewed by an attorney.
Bob Duggan of greenBee Technologies urged other partners to remain in constant communication with customers. Moreover, he said they need to constantly listen to their clients.
“We are that sixth man on the bench supporting that IT team,” Duggan said. “You need to be in front of them constantly.”
