SOLUS Technology Solutions

Joe Jonovic is partner and chief revenue officer at SOLUS Technology Solutions, a Reno, Nevada-based technology advisory firm. 

The organization is rolling out a new paid service called SOLUS Care, which offers professional services to clients throughout the life cycle of the technology SOLUS sources for them.

The firm had already been performing many of those services on a free basis. 

“We would project-manage the installation. We’d negotiate. We’d populate the contracts. We do billing reviews to ensure proper invoicing for the contracts. We would handle their billing disputes, and we would open up their trouble tickets,” Jonovic told Channel Futures.

Increased professional services are a growing trend in the technology advisor channel. In the advisor/agent model, suppliers provide billing and support to the customer. However, more and more agents are looking to take a larger role in overseeing the life cycle of those accounts. In particular, functioning as the chief escalator for any problems the customers face with their vendors has proven valuable.

“We really do try to provide a white-glove service, and I think it really makes the customer sticky,” Jonovic said.

SOLUS is also offering the service to other partners who only possess the resources to focus on sales.