Inflow CX and BPO Partners
InflowCX last month announced the purchase of BPO Partners.
BPO provides, as you might expect, business process outsourcing, but specifically for the contact center arena. That fits well with Inflow’s charter, which is dedicated to helping customers source, design, implement and manage customer experience (CX) solutions.
Pennsylvania-based Renovus Capital Partners bankrolled the deal.
Renovus and Inflow first partnered with each other in 2020 and went public with their agreement in January 2021. Portland-based Inflow previously branded itself as Inflow Communications, a CCaaS and UCaaS-focused services provider.
“Since our initial investment in 2020, our management team has demonstrated its ability to grow the business organically and through accretive, strategic acquisitions that bring value to our customers,” Renovus founding partner Jesse Serventi said. “These efforts have enabled InflowCX to achieve scale and establish itself as the go-to partner in the contact center technology ecosystem.”
Inflow went onto purchase Denver-based CCaaS consulting firm PeakView in 2021. Former PeakView co-founder and CEO Ken Smith currently serves as Inflow’s CEO. Approximately a year ago Inflow announced the purchase of Nebraska-based Epic Connections, another contact center-focused services firm.
