Vendor Incentives
Moreover, the acquisition of a CX consultancy and professional services firm fits with predictions from partners that the vendor community will offer more financial incentives to certified deployment partners.
“There are projects they would prefer to not get involved in if they can avoid it and deal with a certified partner,” Kinka said.
Kinka said that in many cases, CCaaS providers were requesting PPT to get involved with customers.
“The provider was saying, ‘We need you involved in this tier, to help us to get it installed for our collective customer at the end of the day,'” he said.
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