James Morrison

James Morrison, Intelisys’ national security specialist and a former member of the FBI, presented to partners Thursday morning. 

He explained that many victims of data breaches had already installed various cybersecurity tools and services. But those had been treated as more as part of checklist that the C-suite had handed down to IT teams. And IT teams, pressured to get the security project done, take to doing their own hasty research.

“They go on on Google and search for MDR. The first result that pops up is an advertisement for the whoever pays the most to get the top of the ad space,” Morrison said. “And then they buy it because they just think, ‘I don’t have time. I just have to get going and keep doing my thing.’ Then a year later they go, ‘Well, that really sucked. I liked the idea of managed detection and response, but I really don’t like the way they did it. Their customer service is bad.”

Agents have, yet again, the opportunity to coach customers through the information overabundance.