General economic outlook
Again, not much of a change from the Q1 survey to the Q2. In terms of overall economic outlook (confidence in the U.S. economy and confidence in the industry), companies are now looking at a permanent shift in how they work.
According to Jay McBain, shops are reassessing workflows, processes, business logic, and even real estate investments.
“The output of this will be a remote (or residential) topology that will require new levels of service, support, infrastructure, security, compliance, and continuity,” says McBain. “I expect the percentage of firms that outsource some or all of their IT will start to increase again by double digits — for the first time in five years.”
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