Future Expansion

The parties involved said they are discussing what an expansion looks like.

“Our focus has been on unhoused community members given the challenges El Paso has faced, but this model is a launching pad to expand to more individuals in need,” Ferrini said.

One example would be incorporating more data and analytics. DePreta said the portal could generate numbers on the total number of people facing homelessness or requiring treatment.

“Those needs are different from city to city, but by leveraging data, Nicole and her team will be able to to deploy resources in a much more effective way over time,” he said.

In addition, the city may add kiosks so that those without devices can access services. Those without a device can currently access the portal through library computers.

Blum said the solution has produced “incredible results” after six months in the field.

“As we expand the solution and hopefully the number of nonprofit organizations, we can be there right along Cisco providing our services.”

Ferrini also said El Paso wants to share its formula with other cities.

“El Paso Helps can be Any City Helps,” she said. “We’re willing to share that.”