The Right Partners

The pandemic has influenced business decisions around which partners organizations are going to work with in the future, Holtby said.

“Seventy percent of organizations are going to be exploring new partnerships based off their experience with existing partners during the pandemic,” he said. “And when we look at the partner capabilities that businesses are going to value most going forward, they’re looking to work with partners that can really provide best-of-breed technologies, and technologies that support organizations in their digital journey. So it’s understanding what it their organization is looking to achieve, and delivering capabilities that can help them overcome their challenges and their issues.”

Partners that help improve people, process and technology are going to be key, Holtby said. Moreover, employee well-being should be a key objective that organizations should be looking to work with partners around.