Finding the ‘Right’ Answers
What companies like Ada and UJET do, or intend to do, is use AI to find answers within an organization’s existing system of records and “not from the whole world,” Arora said of the internet. This company-specific information is confined and likely more accurate, he added. For example, a chatbot could pull knowledge from previous agent transcripts to answer a customer query.
It’s the beginning of a brave new world of business that changes not just in months but in less than a day, Arora said. Major companies that haven’t caught onto this AI technology are already behind, he added.
“The fact of the matter is we haven’t seen innovation like this in a very long time,” Arora said.
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