LiveVox
Kingstone cited LiveVox as one to watch. Last month, LiveVox unveiled its new Human Text Initiator (HTI). Outbound contact centers can now utilize HTI to deliver customized, single-click, single texts to customers while remaining in compliance with consumer protection regulations.
“LiveVox is interesting, too, as a next-generation CCaaS with a blended omnichannel type of approach,” she said.
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