RingCentral

Arnold said RingCentral is a top CCaaS provider. The company hit an important milestone during the second quarter of 2022. It has reached 5 million seats sold for its MVP product. For the quarter, RingCentral grew revenue by 28%.

Ball describes an effective CCaaS solution.

“You need to have good self service, and that probably means it’s AI-driven,” he said. “You need to have really smart routing. You need to have a good and efficient agent environment where they can get the information they need quickly and easily. You need to be able to do it across all the channels, and you need to have integrated workforce management and quality management as part of the solution.”