Nice inContact
Arnold said Nice inContact is a “big, pure-play” provider in CCaaS. And Ball said it’s a noteworthy market player. Nice inContact’s first-quarter 2022 total revenues increased 15.9% to $527.4 million, compared to $455 million for the year-ago quarter.
“All of the UCaaS players have tried to move into the contact center,” Arnold said. “It’s more lucrative for them.”
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