Dialpad Will Unveil New Generative Tools in the Year Ahead

This week Dialpad reiterated it has the industry’s only all-in-one AI Customer Intelligence Platform – powered by a highly trained AI model that spans all modes of employee and customer communications. In the company’s next phase of development, Dialpad customers will be equipped over the next year with new generative AI-powered features. These include the ability to recap missed meetings; to analyze 100% of customer interactions; to provide a single source of all training and coaching; and to offer teal-time guidance to ensure consistent processes.

“AI harbors the potential to transform industries beyond our imagination,” stated Craig Walker, CEO and founder of Dialpad. “Its power to elevate business communication enables sales, recruiters and support agents to excel. However, merely activating AI won’t ensure success. Those with a siloed AI approach won’t maximize ROI and relying on third-party APIs limits innovation. Dialpad is the only comprehensive platform with native, proprietary AI across all channels, providing businesses worldwide with unmatched intelligence.”

In addition, Dialpad announced that it has surpassed $200 million in annual recurring revenue (ARR).