Different Markets, Different Vibes

Enterprise customers offered dramatically different results than their SMB and small business peers.

J.D. Power noted that small business wireline satisfaction improved  by eight points year-over-year. On the other hand, large enterprise satsifaction went down.

“Each business segment is experiencing market forces differently,” said Ian Greenblatt, managing director at J.D. Power. “While satisfaction is higher this year among small business customers, large enterprise customers are less satisfied as they face a challenging business environment to get back to a pre-pandemic status.”