Unique Dialogue

CF: You work with many kinds of companies whose chatbots have to be designed to understand a specific dialogue unique to that particular business. How do you accomplish that with artificial intelligence?

NS: When we first talk to a customer, our company wants to understand the journey that they want their customers to go on. And we also want to make sure that we interview the best customer support reps or the sales reps or whoever they have interacting with their clients. What are your best agents saying today? We interview them and we figure out what is the optimal journey that the client should have.

We want to be able to mimic whatever the best agents are saying so that simultaneous interactions can happen at scale that are automated. We want the experiences with bots to be just like the best experiences that the best agents can create.