CF: When only half of respondents say that they benefit from AI, how does that shape the products that you create or are creating?
LS: It inspires us to stay focused on making it easier and easier to deploy and to build a richer library of functions that can be pre-built and pre-integrated. This allows the contact centers to get up and going more quickly and get to a point of productivity faster.
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[email protected] has some recommendations for dealing with the increasing volume of ransomware attacks.… twitter.com/i/web/status/1…
