The Future

Rad-Info’s Peter Radizeski said the agent model has proven itself. He pointed to how hardware vendors like NEC and Cisco have pivoted to accommodate a broker model. But agents still have their work cut out for them.

“It will just be harder to make a living as average invoice prices on UCaaS and network are declining. So agents have to grab more wallet share,” Radizeski said.

He said he is working to keep pace with next-generation technology and keep customers centered.

“If the partner listens to her customers, the path may be right in front of them. My whole 20-plus-year career in telecom has been listening to customers and trying to guess where the puck was going – and helping my customers get ahead of the puck. I will keep doing that, while also trying to stay abreast of technology. That is getting harder as so many layers are emerging: AI, quantum, edge, low code, cybersecurity and so much more,” he said.