Regulation and Compliance

Written by Allison Francis
December 21, 2021

“There has never been a better time to be an MSP. Clients depend on our essential services to keep them secure and competitive. As the threat landscape accelerates with more people working from home permanently, our services will be more important in years to come. With that, expect some form of regulation.

“While our local, state and federal governments may not lead the way (with the exception of Louisiana that has established a floor for service delivery) expect the industry to self regulate. We already see E&O insurance requirements asking for table stakes, such as, MFA to ensure lower premiums. Security continues to drive business and also create challenges for the MSP community.

“Challenges – In addition to security challenges, our industry faces negative unemployment as a result of the post-pandemic economic surge. It is hard enough finding top talent, equally hard to retain employees. Being an employer of choice has the consequence of rising costs and shrinking margins. MSPs will need to sharpen their game when it comes to pricing and price increases to offset the added risks of cyberthreat and rising payroll.

“Opportunities – While security is a challenge, it is also an opportunity for MSPs. Labor shortages also create opportunities for MSPs to support medium-size businesses with internal IT as they face the same challenge. Lastly, as many companies continue to work remotely, cloud services not only provide secure access to work from anywhere, the cloud offers the flexibility and scalability that gives companies competitive advantage and profitable growth.

“All of these factors support my sentiment, there has never been a better time to be an MSP.”

– Dan Shapero, President & COO, TeamLogic

Tags:

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor's degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.