7. Intermedia Cloud Outage
Intermedia, the hosted Exchange provider, suffered a massive outage in Sept. 2013. Some MSP partners were outraged. But overall, Intermedia has come on strong -- apologizing to channel partners while further expanding into hosted VoIP and unified communications services.
What it means today: In addition to mitigating the outage issue, Intermedia promised to improve social media communications if service issues pop up in the future. Ultimately, the outage was secondary news. The big news hook was Intermedia's relative silence during the first few hours of the issue.
Intermedia, the hosted Exchange provider, suffered a massive outage in Sept. 2013. Some MSP partners were outraged. But overall, Intermedia has come on strong — apologizing to channel partners while further expanding into hosted VoIP and unified communications services.
What it means today: In addition to mitigating the outage issue, Intermedia promised to improve social media communications if service issues pop up in the future. Ultimately, the outage was secondary news. The big news hook was Intermedia's relative silence during the first few hours of the issue.
