Vendor Rankings: Leaders and Challengers

Leaders in Omdia’s CPaaS Universe are Infobip, Twilio and Vonage. Omdia asserts these CPaaS vendors have “articulated a clear strategy and vision for their platforms from an early stage. They have executed this strategy to progressively add the elements required to support a fully-realized CPaaS offering.”

Products Omdia evaluated were: Infobip CPaaS, Twilio CPaaS and Vonage Communications Platform.

“Challengers” are those companies whose products are those that provide noticeable competition to the leaders’ dominance. These companies’ CPaaS offerings include Avaya OneCloud CPaaS, Bandwidth CPaaS, Sinch CPaaS and Syniverse CPaaS Concierge.