The Agent Model Is Bringing in Customers New and Old
Hogan broke down customer demographics for agent-based Webex sales.
First she said the bulk of the wins featured the calling product line.
She said half of the wins represent net-new Cisco customers who previously were using a Webex competitor.
“And I’d say the other 50%, interestingly enough, are existing Cisco customers that had a relationship with an agent and are leveraging that agent to bring them into the future with WebEx calling. So moving off of a legacy Cisco calling platform onto Webex calling via an agent,” Hogan told Channel Futures.
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