#7: CCaaS Rankings

Written by Craig Galbraith
September 1, 2021

I think I mentioned earlier that the channel likes lists.

Our second annual “CF List: 20 Top CCaaS Providers You Should Know” spread like wildfire. Much like similar “20 Tops” we’ve given you in the past, we polled leading analysts, asking them which contact-center-as-a-service providers should be named among the best — and why.

Among them: 8×8, Avaya and Cisco. But no doubt you want to see the other 17 as well.

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Craig Galbraith

Craig Galbraith is the editorial director for Channel Futures and Channel Partners, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.