Automation
“Despite its deep roots in the IT sector, automation is currently a trending topic across all verticals and in society generally. As agility continues to be the watchword of the sector, automation and especially artificial intelligence (AI) will continue to lead the way for digitalisation into the new year. As the COVID-19 pandemic continues to shift and shape globally, it is clear that the adoption of AI has proven – and will continue – to be one particularly effective way of achieving the support needed for both remote and office-based employees throughout the pandemic – in particular, AI for IT operations (AIOps) – Sander Groot, head of channels EMEA & CALA at Juniper Networks