Redefinition

“I’ll add one word to it — redefinition. All of this is going to ‘redefine’ as it goes through these cycles and waves. What was recognizable as an MSP 10 to 15 years ago got blown up in the span of five years. 

“If I look at the business and built an MSP today, it would still kind of look the same way as we were doing business 10 or 15 years ago in many regards. Our financials look similar, or approaches, but it would be a lot more instrumented, a little bit more high tech. And it will absolutely be a mix of direct margin and brokered margin, still with the big public players, and other point services that will make the financials.

“I don’t think a lot of people are used to that today as MSPs. But my theory is that it will change. It’s a different way to make money, and creates more opportunities overall.”

—Stephen Moss, SVP and GM, Connected Workforce, Insight