Mergers and Acquisitions
Although CPaaS vendors have experienced recent growth, M&A among CPaaS vendors is not without its downsides. Primarily, the CPaaS market shows indications of being “overheated,” with “prices rising and the pool of acquisition targets growing smaller,” says Omdia.
Ericsson’s $6.2 billion acquisition of Vonage is the largest of a CPaaS vendor to date. However, Ericsson may be more interested in Vonage for innovation centered on 5G networks — and not mainly for the customer experience.
Tags:
