Total Care: An Accelerant

Enter Amplix, with funding from Gemspring that can help Total Care scale. Moreover, Amplix’s Baseline IT platform can provide a single pane of glass (and gobs of data) to turn Total Care into a full platform. 

Gill said Total Care accelerates what Amplix was doing around post-sales account management. 

“I would say it accelerates a revenue stream,” Gill said. “We had some business in the TMS practice, just not as elegantly productized and as deep a penetration. So it is definitely additive to our revenue stream. It really accelerates what was kind of a burgeoning revenue stream into something more realized.”

Gill said customers have shown demand for services beyond sourcing.

“They needed that true extension of their team that’s there on a day-to-day basis, maybe even some extended hours. The ability to help them track tickets and resolutions and SLA credits and more formal decisions around running RFP processes and things that are a bit deeper than what an advisor would would normally do,” Gill said.