Giving Partners Better Data About Their Business

“We’re trying to reduce friction and be more effective,” said West. “So we’re doing a lot of work on our partner portal to get partners better, more actionable data about their NetSuite business. We’ve had a big overhaul of our partner portal. We’re going to do a big overhaul of our partner directory on the website to make it easier for customers to find our partners.”

NetSuite has also introduced a new partner performance dashboard called a Strategic Plan Template. Twice a year, the firm provides analysis of a partner’s performance to show them where they stand percentage-wise against the rest of the ecosystem.

“I really want to have that all automated through the portal,” said the exec.