‘Just the Beginning’

More organizations are understaffed than ever, due to the pandemic-led Great Resignation. To help lighten that load, AWS released updates to Amazon Connect, its contact center platform. Amazon Connect now contains forecasting and capacity planning, so contact centers don’t have too many or too few people to handle customer inquiries. There also are new agent performance management capabilities with real-time analytics, and step-by-step guidance for agents themselves.

AWS also is focused on ongoing supply chain hiccups. As such, the cloud provider announced the preview of AWS Supply Chain. Selipsky described it as a cloud application “with actionable insights to mitigate supply chain risks and lower costs.” Supply Chain connects with platforms including SAP to pull supply chain data. It then creates a data lake that requires no manual mapping. From there, it displays information such as inventory in a real-time map. It also comes with collaboration capabilities such as chat.

AWS delivers Supply Chain on a pay-as-you-go basis, with no upfront licenses.

“This is just the beginning,” Selipsky said. “We’re going to continue to innovate and work to resolve your hardest supply chain problems.”