AWS

AWS remains a heavy hitter in UCaaS.

The pandemic has created a lot of new opportunities, said George Aldea, AppSmart partner engineer.

“Businesses have had to adopt new ways to communicate, upgrade or replace legacy systems,” he said. “I see the second half of 2021 and 2022 as a boom for tech as businesses of all sizes implement these changes. I see challenges for providers to keep up with growth and deliver on the promises of clean implementations. Most clients who replace legacy systems are used to working with a person who showed up to their sites and handled physical changes, etc. Now the question is who handles that task. IT staff are over taxed keeping up with their day-to-day work and don’t have time to implement a new phone system. I have seen this issue delay sales.”