Streamlining Tasks for Agents

CF: What areas of AI do agents have the most difficulties with? And how does LiveVox try to solve for those? Additionally, where are agents having the greatest success with the technology?

LS: The single biggest challenge for agencies is getting easy access to disparate information systems that contain relevant data points to solve the problem that the customer has presented them. That’s a frustration for agents. And that’s also a blocker for using AI. With our contact center CRM ability, we can pull together data out of a wide variety of sources. We can make it a lot easier for agents; they don’t have to go through five or 10 different applications to find what they’re looking for. It also makes it easier to deploy an AI application.