5. Refine Your Services
Collect feedback from customers and explore ways to adjust your security service offerings accordingly. "Rather than making the (initial) offering perfect, best-in-class MSPs test a trial offering with customers, experiment, and refine by soliciting feedback and guidance from those using the service," David Sobel, director of partner community at managed services software company MAXfocus, told MSPmentor.
Collect feedback from customers and explore ways to adjust your security service offerings accordingly. "Rather than making the (initial) offering perfect, best-in-class MSPs test a trial offering with customers, experiment, and refine by soliciting feedback and guidance from those using the service," David Sobel, director of partner community at managed services software company MAXfocus, told MSPmentor.
