When it came to quality of service versus price, CenturyLink, Cox and Xfinity all tied for fourth place in the survey, while Spectrum barely took third place over the three competitors by a narrow 1%.
A key takeaway was that a typical customer prefers paying $50 for a 300 Mbps fiber internet connection that rarely fails versus a 50 Mbps DSL connection that regularly goes out. Satisfaction generally aligned with their type of internet service.
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