5. 8×8 Launches VCC Global: Here’s What You Need to Know
8x8 (EGHT) launched a cloud-based contact center solution that enables organizations to manage their global call centers through a single platform. The UC and contact center solutions provider in May released 8x8 Virtual Contact Center (VCC) Global, which connects an organization's international agents "over a single platform with integrated presence, multilingual chat with automatic translation, call routing, reporting and management."
8×8 (EGHT) launched a cloud-based contact center solution that enables organizations to manage their global call centers through a single platform. The UC and contact center solutions provider in May released 8×8 Virtual Contact Center (VCC) Global, which connects an organization's international agents "over a single platform with integrated presence, multilingual chat with automatic translation, call routing, reporting and management."
