4. What Does Your Service Level Agreement Include?
Offering a service level agreement (SLA) guarantees a CSP can meet specific customer needs. And with an SLA in place, a CSP can provide customers with a blueprint for its contractual cloud backup service obligations.
Offering a service level agreement (SLA) guarantees a CSP can meet specific customer needs. And with an SLA in place, a CSP can provide customers with a blueprint for its contractual cloud backup service obligations.